Expertise

Boost your Services Revenue

Service Offering.

  • Market characterization, TAM,SAM, SOM.
  • Support Service Level Agreement, Spare Parts, Training.
  • Options & Upgrades.
  • Consulting, Project management…
  • Optimization of  the usage of the equipment
  • Feedback Data to Customers
  • Metrics.

 

 

 

Provide the best service at lower costs

Spare Parts supply chain.

  • Inventory and consumption.
  • Order processing.
  • Warehousing, delivery cycle.
  • Pricing , packaging, recycling.
  • Spare parts lists, metrics.
  • Going digital.
  • Finance optimization.

 

Maximize Customer Satisfaction

 

Technical Support.

  • Corrective, preventive actions.
  • From opening to closing the “case”, timing , escalation process.
  • Call center management. (Structure & metrics)
  • Entitlement, reporting, metrics.

 

 

 

Go Digital

Remote Services.

  • Embedded firmware, capability, self diagnostics.
  • Technical and Application support.
  • Connectivity, remote fix/assist.
  • Closing, reporting and metrics.

 

 

 

Optimize New Product Introduction

 

Installation & Warranty.

  • Define provisions.
  • Site preparation, shipment, installation, handover.
  • Infantile failure, feedback to R&D.

 

 

 

 

Increase efficiency of both Customers and employees

 

Training.

  • Technical training (internal, Partners & End Users).
  • Application training.
  • Seminar, Academy.
  • Documentation, refresher.
  • Certification.

 

 

 

 

Increase Margin, Better Service at lower costs

Finance. for Service.

  • Revenue analysis.
  • Productivity, Direct & Indirect costs.
  • P&L analysis and recommendations.
  • Reporting, metrics.

 

 

 

 

Secure Long term revenues

Customer Satisfaction.

  • Customer Satisfaction Process.
  • Surveys, NPS (Net Promotor Score), results analysis.
  • Identify opportunities, action plan.
  • Close the loop externaly and internaly.

 

 

 

General knowledge:

  • Managing Customer Relation
  • Building and leading global cross functional teams
  • Global Networking in Medical Device business (Distributor/Agent/Partner)